<?xml version="1.0"?>
<ArrayOfFBEvent xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <FBEvent>
    <User>Dan McFadden</User>
    <Comment />
    <StatusString>ReleaseNoted</StatusString>
    <TimeStamp>2024-11-05T22:17:58Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Dan McFadden</User>
    <Comment>nothing for SQA to test</Comment>
    <StatusString>Closed</StatusString>
    <TimeStamp>2024-10-30T22:51:59Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>Closed</Status>
  </FBEvent>
  <FBEvent>
    <User>Dan McFadden</User>
    <Comment>re-opened just to track my hours</Comment>
    <StatusString>Resolved</StatusString>
    <TimeStamp>2024-10-30T22:51:50Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>Resolved</Status>
  </FBEvent>
  <FBEvent>
    <User>Dan McFadden</User>
    <Comment />
    <StatusString>Reopened</StatusString>
    <TimeStamp>2024-10-30T22:51:36Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Dan McFadden</User>
    <Comment />
    <StatusString>Closed</StatusString>
    <TimeStamp>2024-10-30T22:26:28Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>Closed</Status>
  </FBEvent>
  <FBEvent>
    <User>Dan McFadden</User>
    <Comment>4.0@51603</Comment>
    <StatusString>Resolved</StatusString>
    <TimeStamp>2024-10-30T22:26:24Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>Resolved</Status>
  </FBEvent>
  <FBEvent>
    <User>Dan McFadden</User>
    <Comment />
    <StatusString>Edited</StatusString>
    <TimeStamp>2024-10-30T22:25:13Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Dan McFadden</User>
    <Comment>I added the following log statements in code:
 
APILogger.StartProcess("downloadService.Download");
 
APILogger.StopProcess("downloadService.Download");
 
APILogger.StartProcess("DoDownload.ChannelCleanup");
 
APILogger.Log($"{total} channels to close up");
 
APILogger.Log("handing daschannel accessor");
 
APILogger.Log($"handling channel {1 + channelNumber}");
 
APILogger.Log($"setting progress to {100D * count / total}");
 
APILogger.StopProcess("DoDownload.ChannelCleanup");
 
APILogger.StartProcess("Export.DoOneExport");
 
APILogger.StopProcess("Export.DoOneExport");
 
APILogger.StartProcess("Export.ExportISOData");
 
APILogger.StopProcess("Export.ExportISOData");
 
APILogger.StartProcess($"Export.FilterAlternateCalibrationChannels");
 
APILogger.StopProcess($"Export.FilterAlternateCalibrationChannels");
 
APILogger.StartProcess("CalculatedChannel.WriteXml");
 
APILogger.StopProcess("CalculatedChannel.WriteXml");
 
APILogger.StartProcess("Test.Module.WriteXml");
 
APILogger.StopProcess("Test.Module.WriteXml");
 
APILogger.StartProcess($"Test.WriteXml");
 
APILogger.StopProcess($"Test.WriteXml");
 
this supports multiple processes with the same name starting before finishing and assumes last in first out</Comment>
    <StatusString>Edited</StatusString>
    <TimeStamp>2024-10-30T22:06:34Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Dan McFadden</User>
    <Comment />
    <StatusString>Assigned</StatusString>
    <TimeStamp>2024-10-30T16:26:34Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Dan McFadden</User>
    <Comment>This can only be duplicated using safran's equipment so far - so we may need to figure out the root cause through logging.
 
add logging into 4.0 to further look into this case.</Comment>
    <StatusString>Assigned</StatusString>
    <TimeStamp>2024-10-30T16:26:23Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Justin Richardson</User>
    <Comment />
    <StatusString>Edited</StatusString>
    <TimeStamp>2024-10-30T16:00:07Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Justin Richardson</User>
    <Comment />
    <StatusString>Edited</StatusString>
    <TimeStamp>2024-10-29T21:42:20Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Justin Richardson</User>
    <Comment />
    <StatusString>Edited</StatusString>
    <TimeStamp>2024-10-29T21:32:47Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Justin Richardson</User>
    <Comment />
    <StatusString>Edited</StatusString>
    <TimeStamp>2024-10-29T21:16:37Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Justin Richardson</User>
    <Comment />
    <StatusString>Edited</StatusString>
    <TimeStamp>2024-10-29T20:49:55Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Justin Richardson</User>
    <Comment />
    <StatusString>Edited</StatusString>
    <TimeStamp>2024-10-29T20:49:40Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Justin Richardson</User>
    <Comment>Das Included:

ECM/3 sims - 1 without sensors assigned
TDAS Mini DB  &gt; s6DB ST &gt;S6 Das 

Datapro 4.0.1142


- Repeated test as follows:
Arm system in Hybrid mode, send a software Start
Stop Monitoring
Disconnect Ethernet cable
Hardware Trigger
Reconnect Ethernet cable
Start Monitoring

Download ROI ... success..


- Repeated test as follows with multiple roi regions:
Arm system in Hybrid mode, send a software Start
Stop Monitoring
Disconnect Ethernet cable    wait 10 mins....
Hardware Trigger
Reconnect Ethernet cable
Start Monitoring


-Repeated test swapping sims with sensors as in the table attached....



-Was able to successfully Download ROI data in each test.



</Comment>
    <StatusString>Edited</StatusString>
    <TimeStamp>2024-10-29T20:44:23Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Justin Richardson</User>
    <Comment>Ran tests with datapro 4.0.1142  3 SPS  one without sensors assigned / S6DB and several s6 das   ...  recorded and downloaded data with no errors.


</Comment>
    <StatusString>Edited</StatusString>
    <TimeStamp>2024-10-29T20:15:56Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Justin Richardson</User>
    <Comment />
    <StatusString>Edited</StatusString>
    <TimeStamp>2024-10-29T16:31:14Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Justin Richardson</User>
    <Comment />
    <StatusString>Edited</StatusString>
    <TimeStamp>2024-10-29T16:06:35Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Justin Richardson</User>
    <Comment />
    <StatusString>Edited</StatusString>
    <TimeStamp>2024-10-29T16:03:01Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Chris Balogh</User>
    <Comment />
    <StatusString>Edited</StatusString>
    <TimeStamp>2024-10-29T16:01:33Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Justin Richardson</User>
    <Comment />
    <StatusString>Edited</StatusString>
    <TimeStamp>2024-10-29T15:58:47Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Justin Richardson</User>
    <Comment />
    <StatusString>Edited</StatusString>
    <TimeStamp>2024-10-29T15:56:55Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Justin Richardson</User>
    <Comment />
    <StatusString>Assigned</StatusString>
    <TimeStamp>2024-10-29T15:56:33Z</TimeStamp>
    <ZendeskNumber>0</ZendeskNumber>
    <Status>UNKNOWN</Status>
  </FBEvent>
  <FBEvent>
    <User>Justin Richardson</User>
    <Comment>https://dtsweb.zendesk.com/agent/tickets/14264




Since July, Safran Seats can't download ROI in a Test if an empty SLICE PRO module is physically connected and included in the Test Setup. By empty, I mean no sensor physically connected to this SIM or manually assigned in the Test Setup (customer uses EID on all sensors).
A table might help understand the issue:
 

 
The red cases are 100% reproducible with the following process:
Arm system in Hybrid mode, send a software Start
Stop Monitoring
Disconnect Ethernet cable
Hardware Trigger
Reconnect Ethernet cable
Start Monitoring
Click on Download ROI, DataPRO freezes at 0%
 
If they don't click on Download ROI, but on Download All, then the data downloads properly. But they can't afford that in real life as they send a software START 10+ min before the test happens and they get a trigger, so the amount of data is too high.
 
The thing is, they did not have this issue with DataPRO 3.3.769 until June, but as they received SLICE6 STM H3-50th dummies in May and July, they had to move to DataPRO 4.0 for better stability.
Attached are logs that illustrate this issue.
 
They also faced the same issue more recently when plugging a SLICE PRO TDM as the fourth module of the SLICE PRO system on the right.
Even though the TDM does not show up in DataPRO at all, it has the same problem, and even more problematic as it prevents them from arming depending on the configuration. Here are the details:
 

 
Could you please have a look at this to try to reproduce the issue and figure out what has changed between 3.3 and 4.X?
 
Thanks!
Maugan
 
DataPRO logs - ROI DL issue
ZIP
Avatar
Chris Balogh
•
Oct 04 15:40
To: Maugan Robert, Randy Chu
Show more
Thanks Maugan.
 
Randy Chu ,
 
Can you make a manuscript case to reproduce this issue for Safran Seats?
Avatar
Chris Balogh
Internal
•
Oct 04 15:43
\\dts.local\files\HelpCenter\Private\Zendesk\14264
Avatar
Chris Balogh
•
Oct 04 15:49
To: Maugan Robert, Randy Chu
Show more
Maugan,
 
Is it possible to post the Data directory from the run? 
Dan McFadden
Internal
•
Oct 04 16:01
To: DTS, Jerry Lawrence
Show more
Jerry has been working on ROI downloads for a while now;

42890: Multiple ROIs with duplicate sensors that aren't assigned to hardware are unchecked incorrectly in ROI x Channels step - Manuscript (dts.local)

40673: unassigned SPT channels warning in multiple roi downloads - Manuscript (dts.local)

 

Etc, so I’ll leave this to see if he has information.

 


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Dan McFadden
Internal
•
Oct 04 16:45
To: DTS, Kate Martin, Nathan Brown
Show more
Keep in mind some of these may have been addressed by jerry in recent builds.

 


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Dan​​​​	 	Mcfadden
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Chris Balogh
Internal
•
Oct 04 17:05
Thanks Dan McFadden !
 
Jerry/Randy,
 
Ill leave it to you two to work out if this has been addressed already.
Avatar
Maugan Robert
•
Oct 07 00:57
To: Maugan Robert, Randy Chu
Show more
Chris - I'll try to get my hands on the data when going on-site on Wednesday, but I can't guarantee it.
 
Dan - We are not talking about multiple ROI scenario here, only single ROI all the time.
For the record, when I was at Safran late August, I tried with 4.2.424 and had the same issues.
 
Maugan
Dan McFadden
Internal
•
Oct 07 08:29
To: DTS, Kate Martin, Jerry Lawrence, Nathan Brown
Show more
Ok, I can try to duplicate it.

 


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Dan McFadden
Internal
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Oct 07 09:06
To: DTS, Kate Martin, Jerry Lawrence, Nathan Brown
Show more
My first attempt to duplicate this in their version was not successful



 

Here’s how I set it up:

 



There were two SPS connected to an ECM, with the non EID assigned channels manually assigned on one das with the EID assigned sensors not hardware assigned and on a different DAS.

I used hybrid mode, used software start, then disconnected, sent a hardware trigger, re-attached, then downloaded.

 

I’ll try a couple of different iterations of this, maybe with “show modules” on instead of collapsed.

 

 

 


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Dan McFadden
Internal
•
Oct 07 09:22
To: DTS, Kate Martin, Jerry Lawrence, Nathan Brown
Show more
Two other attempts to duplicate;

 



 

This one had no sensors physically manually or EID assigned on the last das, still using collapsed hardware with 1xECM,2xSPS

 


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Maugan Robert
Internal
•
Oct 07 09:45
Dan - did you do stop monitoring, disconnected the ethernet cable, then reconnect?
In the test, they also had a S6DB with 7 SLICE6 connected to the TDAS Mini Distributor, with the SLICE PRO on another SYSTEM port, perhaps this plays a role, though the problem seemed to be on the order of the empty SPS unit(s).
 
Just to be clear, all the modules are SELECTED in the Hardware menu, but no sensors are connected/assigned to the last one in the chain for example, only on the first SPS if you have two/three/four SPS, or the first two SPS if you have three/four, or the first three if you have four.
 
Maugan
Dan McFadden
Internal
•
Oct 07 10:19
To: DTS, Kate Martin, Jerry Lawrence, Daniel Stelung, Chris Balogh, Nathan Brown, Randy Chu
Show more
I could not duplicate with their test setup and just the ECM/SPS/SPS I have using their test setup.  They not only have a S6 ATD connected it seems but also have calculated channels defined (another note for whoever tries to duplicate it next).  They also are in FR language settings – I didn’t try this.

 



 

Yes, I used stop monitoring, yes I disconnected the ethernet cable the reconnected.

Yes I had all the modules selected in the hardware menu – example:

 



In this case I have the sensors for SLED X detected via EID on SPS00330, with SPS00165 with no sensors physically attached or hardware assigned.



 

 

As I’ve spent 2 hours on this I’ll hand it off for SQA or support to see if they have resources to duplicate.

 

I know SQA doesn’t have spare resources currently.

 

@Stelung, Daniel @Balogh, Chris – what priority and resource should be used to try to duplicate and create steps to reproduce, I would estimate 2-4 hours would be needed.

 

FR language
S6+S6DB
ECM+SPS+SPS (optionally add a TDM for testing the other part of the issue)
TDAS minidistributor
DPv4.0.1142
SPS included in test at the end of the rack with no sensors assigned or attached to the SPS
 

Upon duplicating they should also try duplicating in the latest 4.0 in case it’s already been addressed.

 

~ Dan

 


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From: Maugan Robert (DTS) &lt;support@dtsweb.zendesk.com&gt;
Sent: Monday, October 7, 2024 9:45 AM
Cc: Martin, Kate &lt;Kate.Martin@dtsweb.com&gt;; Mcfadden, Dan &lt;Dan.Mcfadden@dtsweb.com&gt;; Lawrence, Jerry &lt;Jerry.Lawrence@dtsweb.com&gt;; Brown, Nathan &lt;Nathan.Brown@dtsweb.com&gt;; Chu, Randy &lt;Randy.Chu@dtsweb.com&gt;
Subject: [INTERNAL] Safran Seats - DataPRO downlod ROI stuck when empty SLICE PRO in test setup

 

 

VPG Security WARNING: This is an external email. Do not click links or open attachments unless you recognize the sender and know the content is safe.



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Maugan Robert
Internal
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Oct 08 00:38
Dan - Thanks for trying to duplicate the issue.
Indeed, I forgot to mention that they have calculated channels, which is also something to consider here.
 
What is the latest 4.0 build I can try with them tomorrow please?
 
Thanks!
Maugan
Dan McFadden
Internal
•
Oct 08 08:40
To: DTS, Kate Martin, Jerry Lawrence, Daniel Stelung, Nathan Brown, Randy Chu
Show more
4.0.1189

https://dts.box.com/s/75kws0l89k7vumt6mvglfra9pqssxxpr

 

If they are ok with it, it’d be useful to have their database and datapro.exe.config so we can run with the same settings in case there’s some other applicable setting.

 

~ Dan

 


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From: Maugan Robert (DTS) &lt;support@dtsweb.zendesk.com&gt;
Sent: Tuesday, October 8, 2024 12:39 AM
Cc: Martin, Kate &lt;Kate.Martin@dtsweb.com&gt;; Mcfadden, Dan &lt;Dan.Mcfadden@dtsweb.com&gt;; Lawrence, Jerry &lt;Jerry.Lawrence@dtsweb.com&gt;; Stelung, Daniel &lt;daniel.stelung@dtsweb.com&gt;; Brown, Nathan &lt;Nathan.Brown@dtsweb.com&gt;; Chu, Randy &lt;Randy.Chu@dtsweb.com&gt;
Subject: [INTERNAL] Safran Seats - DataPRO downlod ROI stuck when empty SLICE PRO in test setup

 

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Maugan Robert
•
Oct 11 01:10
To: Maugan Robert, Randy Chu
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I've provided them with 4.0.1189 while on-site on Wednesday. They will bench test it on a separate PC, not on the network/SQL centralized db and provide feedback.
 
In the meantime, I've got a copy of their database and their config file, see attached.
Let me know if this helps investigating/reproducing this issue and if you need anything else from me.
 
Thanks!
Maugan
DataPRO.exe
CONFIG
MSSQL15.DATAPRO (3)
ZIP
Avatar
Maugan Robert
•
Oct 18 00:23
To: Maugan Robert, Randy Chu
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Dan &amp; co.,
 
Can someone please try to reproduce this issue with their DB/config file?
Customer would like to know why they were able to use empty SLICE PRO modules with 3.3 and can't do that anymore with 4.0...
 
Thanks!
Maugan
Jerry Lawrence
Internal
•
Oct 18 08:36
To: DTS, Kate Martin, Dan McFadden, Daniel Stelung, Nathan Brown
Show more
I’ll be taking a look at this today.

Jerry

 


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From: Maugan Robert (DTS) &lt;support@dtsweb.zendesk.com&gt;
Sent: Friday, October 18, 2024 12:24 AM
Cc: Martin, Kate &lt;Kate.Martin@dtsweb.com&gt;; Mcfadden, Dan &lt;Dan.Mcfadden@dtsweb.com&gt;; Lawrence, Jerry &lt;Jerry.Lawrence@dtsweb.com&gt;; Stelung, Daniel &lt;daniel.stelung@dtsweb.com&gt;; Brown, Nathan &lt;Nathan.Brown@dtsweb.com&gt;
Subject: [INTERNAL] Safran Seats - DataPRO downlod ROI stuck when empty SLICE PRO in test setup

 

Jerry Lawrence
Internal
•
Oct 18 10:37
To: DTS, Kate Martin, Dan McFadden, Daniel Stelung, Nathan Brown
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Maugan,

 

The Test Setup in the logs that were attached don’t seem to match any in the db.  Also, I don’t see a Test Setup attached to the ZD issue.

Can you either attach an offending Test Setup and/or point me to a Test Setup that has failed in this way?

 

Thanks,

Jerry

 


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From: Lawrence, Jerry &lt;Jerry.Lawrence@dtsweb.com&gt;
Sent: Friday, October 18, 2024 8:36 AM
To: DTS &lt;support+id2DZ0LG-DNZ9R@dtsweb.zendesk.com&gt;
Cc: Martin, Kate &lt;Kate.Martin@dtsweb.com&gt;; Mcfadden, Dan &lt;Dan.Mcfadden@dtsweb.com&gt;; Stelung, Daniel &lt;daniel.stelung@dtsweb.com&gt;; Brown, Nathan &lt;Nathan.Brown@dtsweb.com&gt;
Subject: RE: [INTERNAL] Safran Seats - DataPRO downlod ROI stuck when empty SLICE PRO in test setup

 

I’ll be taking a look at this today.

Jerry

 



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From: Maugan Robert (DTS) &lt;support@dtsweb.zendesk.com&gt;
Sent: Friday, October 18, 2024 12:24 AM
Cc: Martin, Kate &lt;Kate.Martin@dtsweb.com&gt;; Mcfadden, Dan &lt;Dan.Mcfadden@dtsweb.com&gt;; Lawrence, Jerry &lt;Jerry.Lawrence@dtsweb.com&gt;; Stelung, Daniel &lt;daniel.stelung@dtsweb.com&gt;; Brown, Nathan &lt;Nathan.Brown@dtsweb.com&gt;
Subject: [INTERNAL] Safran Seats - DataPRO downlod ROI stuck when empty SLICE PRO in test setup

 

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Maugan Robert
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Oct 18 11:09
Jerry - Thanks for looking into this. Since it's 8pm on Friday here, the customer won't be of much help and I'm on vacation next week so I won't be either...
I was able to find a test setup from an on-site visit I did late August when they first reported this issue with the empty SLICE PRO SIMs and I believe this test setup was used to troubleshoot the problem when with them. I'm not sure if it's set to work or to not work.
 
Let me know if it helps at all.
 
FYI, since we confirmed that an empty SIM was the root cause of this issue, they now set the 3 SLED accels to one of each SPS so at least each SPS has one channel (assuming they only have these SLED accel channels as external and all the rest is SLICE6 in-dummy DAS). So, I'm not sure they have any non-working test setup nowadays.
 
Thanks!
Maugan
testtlchgt
XML
Jerry Lawrence
Internal
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Oct 18 11:11
To: DTS, Kate Martin, Dan McFadden, Daniel Stelung, Nathan Brown, Randy Chu
Show more
Thanks for the Test Setup.  I’ll check it out.

Good to hear that they have a workaround, but we’ll still pursue the issue.

Jerry

 


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From: Maugan Robert (DTS) &lt;support@dtsweb.zendesk.com&gt;
Sent: Friday, October 18, 2024 11:09 AM
Cc: Martin, Kate &lt;Kate.Martin@dtsweb.com&gt;; Mcfadden, Dan &lt;Dan.Mcfadden@dtsweb.com&gt;; Lawrence, Jerry &lt;Jerry.Lawrence@dtsweb.com&gt;; Stelung, Daniel &lt;daniel.stelung@dtsweb.com&gt;; Brown, Nathan &lt;Nathan.Brown@dtsweb.com&gt;; Chu, Randy &lt;Randy.Chu@dtsweb.com&gt;
Subject: [INTERNAL] Safran Seats - DataPRO downlod ROI stuck when empty SLICE PRO in test setup

 

Jerry Lawrence
Internal
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Oct 18 14:51
To: DTS, Kate Martin, Dan McFadden, Daniel Stelung, Nathan Brown, Randy Chu
Show more
Maugan,

 

Unfortunately, no progress on finding this bug.

 

Things tried:

Adding a Post-test diagnostics step
Adding a S6DB
Adding a SPT at the end of the chain of DAS
Static Groups
French Region
Calculated channel (Average)
Matched S6DB firmware (moved from B0N5 to B0N6)
 

I’m not sure what to do next.

 

Has the customer tried the DataPRO 4.0.1189 software that was sent?

Any other clues?

 

Thanks,

Jerry

 


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From: Lawrence, Jerry &lt;Jerry.Lawrence@dtsweb.com&gt;
Sent: Friday, October 18, 2024 11:11 AM
To: DTS &lt;support+id2DZ0LG-DNZ9R@dtsweb.zendesk.com&gt;
Cc: Martin, Kate &lt;Kate.Martin@dtsweb.com&gt;; Mcfadden, Dan &lt;Dan.Mcfadden@dtsweb.com&gt;; Stelung, Daniel &lt;daniel.stelung@dtsweb.com&gt;; Brown, Nathan &lt;Nathan.Brown@dtsweb.com&gt;; Chu, Randy &lt;Randy.Chu@dtsweb.com&gt;
Subject: RE: [INTERNAL] Safran Seats - DataPRO downlod ROI stuck when empty SLICE PRO in test setup

 

Thanks for the Test Setup.  I’ll check it out.

Good to hear that they have a workaround, but we’ll still pursue the issue.

Jerry

 



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From: Maugan Robert (DTS) &lt;support@dtsweb.zendesk.com&gt;
Sent: Friday, October 18, 2024 11:09 AM
Cc: Martin, Kate &lt;Kate.Martin@dtsweb.com&gt;; Mcfadden, Dan &lt;Dan.Mcfadden@dtsweb.com&gt;; Lawrence, Jerry &lt;Jerry.Lawrence@dtsweb.com&gt;; Stelung, Daniel &lt;daniel.stelung@dtsweb.com&gt;; Brown, Nathan &lt;Nathan.Brown@dtsweb.com&gt;; Chu, Randy &lt;Randy.Chu@dtsweb.com&gt;
Subject: [INTERNAL] Safran Seats - DataPRO downlod ROI stuck when empty SLICE PRO in test setup

 

Avatar
Maugan Robert
Internal
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Today 07:14
Jerry - Customer tried 4.0.1189 today and got the same issues with the Download ROI stuck at 0%.
What do you need from them to have more info on how to reproduce this?
 
Thanks!
Maugan
Avatar
Maugan Robert
•
Today 07:15
Request #14047 "Safran Seats - Multiple download..." was closed and merged into this request. Last comment in request #14047:

Hi Chris,

Update after the on-site visit last week: we believe we have narrowed-down the issue to the fact that some SLICE PRO SIMs were in the Test Setup but unused (no sensor/channels assigned).
Safran typically has a SLICE PRO system with 1xECM and 3xSIM at the rear of each of their two SLED trolleys, and sometimes they use all three SIMs, sometimes only two, and not necessarily the first two next to the ECM.

Here are the tests performed:

Sensors on SIM 1 only, nothing on SIM 2 and 3: Download ROI stuck
Sensors on SIM 1, 2 &amp; 3: Download ROI OK
Sensors on SIM 1 &amp; 2, nothing on 3: Download ROI stuck
Sensors on SIM 1 &amp; 3, nothing on 2: Download ROI OK
Sensors on SIM 1, SIM 2 &amp; 3 disconnected: Download ROI OK
Sensors on SIM 1 and 2, SIM 3 disconnected: Download ROI OK
The bug seems to have been introduced in DP 4.0 as all scenarios work fine with DataPRO 3.3.786 that they were using up until they received the STM S6 dummy in June, when the problems started to show up.

Can we sit down tomorrow to confirm this issue/bug? Perhaps involv Dan/someone from software?

Thx!
Maugan

datalog 07-08
7Z
datalog 16-08
ZIP
DataPRO.exe
CONFIG
datalog 13-08
ZIP
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